Legal Operations
Keep records requests moving from submission through receipt
Dedicated specialists submit requests, contact record custodians, follow up on outstanding items, update case systems, and process completed records.
Why companies use this service
Give case teams reliable status visibility while NKCS handles the persistent follow-up and documentation needed to move each request forward.
A good fit when
- Legal-services companies managing a high volume of records requests
- Teams losing time to repeated custodian calls and status checks
- Operations that need accurate updates in a case-management system
Measures we can report
- Requests submitted, open, and completed
- Request age and turnaround time
- Follow-up activity and next-action date
- Custodian responses and unresolved exceptions
- Record accuracy and rework
Final measures depend on your systems, available data, and agreed scope.
What this can include
The final scope lists the exact tasks agents may complete, when they must escalate, and what must be recorded.
- Submit records requests using the approved process
- Contact courts, medical facilities, government agencies, businesses, and other record custodians
- Follow up on outstanding requests
- Track request status and turnaround time
- Resolve missing information or documentation
- Update client case-management systems
- Receive, check, and process completed records
- Escalate exceptions that require client action
Before we quote
What NKCS needs to scope the work
- Current volume, backlog, coverage hours, and expected turnaround time
- The approved workflow, systems, access requirements, and escalation contacts
- Examples, training material, quality rules, and the measures you need reported
NKCS performs client-approved operational support. NKCS does not provide legal advice or make legal decisions on a client's behalf.
What would you like to do next?
Get a scope that your team can evaluate
Share the service, team size, hours, volume, systems, and preferred start date. We will respond with a clear view of fit and requirements.